Refund policy

Return & Refund Policy

At Falcons Scooters, customer satisfaction is our priority.

Returns

You may request a return within 30 days of delivery. To be eligible, the item must be:

• Unused and in original condition
• In its original packaging with all parts and accessories
• Free from any damage or signs of use

Return Process

To start a return, contact us with your order number. Once approved, you will receive return instructions.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refunds

After we receive and inspect the item, your refund will be processed within 5–10 business days to your original payment method.

Damaged or Defective Items

If your item arrives damaged or faulty, contact us within 48 hours with proof. We will offer a replacement or full refund at no extra cost.